[rt-devel] 2.1.82 troubles

[Peter Burkholder]

I've been using rt3beta on a trial basis with my helpdesk group 
for the almost a month now.  I'd been seeing some troubles with the 
scrips not seeming to be handled properly in 2.1.76 so I just now upgraded
to 2.1.82.

I'm not seeing any correspondence when I click on a ticket, either for new
tickets or for ones from the older version.  A look in MySQL shows that
they're still there (whew) in the database.  Also, any time I add
correspondence I see entries like
	
	Fri Mar 07 14:37:11 2003 RT_System - Status changed from open to open 

which I didn't used to get.

How do I get the correspondence displayed again, and are the status change
messages by design, or a bug?

Relevant stats:
	Redhat 7.2
	Apache 1.3.27
	MySql 3.23.54
	Perl 5.6.1
	all dependencies checked out okay

I can't find any RT3 log files -- how do I configure that anyhow?

Thanks,

Peter

--
Peter Burkholder, System Administrator
Digital Library for Earth System Education (DLESE -- http://www.dlese.org)
peterb at ucar.edu
DLESE Program Center (DPC)                             ~~~  ~~  ~~~~   __o
UCAR/DPC, P.O. Box 3000       Ph) 303-497-2663       ~~~  ~~~~ ~~    _`\<,_
Boulder, CO 80307-3000        Fx) 303-497-8336  ~~~~ ~~~   ~~~~     (*)/ (*)