[rt-devel] Major Problem installing RT 3.0 beta ( 2.1.75)

fkittred at gwi.net fkittred at gwi.net
Wed Mar 12 13:44:27 EST 2003 

On Wed, 12 Mar 2003 12:33:45 -0500 (EST)  Andy Harrison wrote:
> What params did you give ./configure?  and you should probably grab the last
> beta 2-1-87.

Hi Andy!  Glad you are on the case.  Some day we ought to be more
formally introduced.

[An aside, I notice that installing RT 3.0 beta bones the O/S, at least on
 FreeBSD, when it makes everything in /usr/local/etc be in group rt
 readable and executable only by owner.  On my installation, this broke
 printing, etc.  I suspect this is a known problem seperate from the
 issue I am having. ]

Trying again with beta 2-1-87, my params were:

 ./configure --prefix=/usr/local --with-db-type=postgres^M
checking for a BSD-compatible install... /usr/bin/install -c
checking for perl... /usr/bin/perl
checking for chosen layout... RT3
configure: creating ./config.status
config.status: creating sbin/rt-setup-database
config.status: creating sbin/rt-test-dependencies
config.status: creating Makefile
config.status: creating etc/RT_Config.pm
config.status: creating lib/RT.pm
config.status: creating lib/t/00smoke.t
config.status: creating lib/t/01harness.t
config.status: creating lib/t/02regression.t
config.status: creating lib/t/03web.pl
config.status: creating bin/mason_handler.fcgi
config.status: creating bin/mason_handler.svc
config.status: creating bin/rt-commit-handler
config.status: creating bin/rt-crontool
config.status: creating bin/rt-mailgate
config.status: creating bin/webmux.pl
emissary# perl sbin/rt-test-dependencies --with-postgres --with-modperl2^M
I18N-COMPAT dependencies:
        Text::Iconv ...found
        Encode::compat 0.04...found
MASON dependencies:
        Params::Validate 0.02...found
        Cache::Cache ...found
        Exception::Class ...found
        HTML::Mason 1.16...found
        MLDBM ...found
        Errno ...found
        FreezeThaw ...found
        Digest::MD5 ...found
        CGI::Cookie 1.20...found
        Storable ...found
        Apache::Session 1.53...found
MAILGATE dependencies:
        HTML::TreeBuilder ...found
        HTML::FormatText ...found
        Getopt::Long ...found
        LWP::UserAgent ...found
MODPERL2 dependencies:
        CGI 2.89...found
        Apache::DBI ...found
POSTGRESQL dependencies:
        DBD::Pg ...found
CLI dependencies:
        Getopt::Long 2.24...found
DEV dependencies:
        Regexp::Common ...found
        Time::HiRes ...found
        Test::Inline ...found
        WWW::Mechanize ...MISSING
CORE dependencies:
        Digest::MD5 ...found
        DBI 1.18...found
        Test::Inline ...found
        Class::ReturnValue 0.40...found
        DBIx::SearchBuilder 0.80...found
        Text::Template ...found
        File::Spec 0.8...found
        HTML::Entities ...found
        Net::Domain ...found
        Log::Dispatch 2.0...found
        Locale::Maketext ...found
        Locale::Maketext::Lexicon 0.10...found
        Locale::Maketext::Fuzzy ...found
        MIME::Entity 5.108...found
        Mail::Mailer 1.57...found
        Net::SMTP ...found
        Text::Wrapper ...found
        Time::ParseDate ...found
        File::Temp ...found
        Term::ReadKey ...found
        Text::Autoformat ...found
        Text::Quoted ...found

I then try to install:

# make install
mkdir -p //usr/local/etc
cp etc/RT_Config.pm //usr/local/etc/RT_Config.pm
[ -f //usr/local/etc/RT_SiteConfig.pm ] || cp etc/RT_SiteConfig.pm //usr/local/etc/RT_SiteConfig.pm
chgrp rt //usr/local/etc/RT_Config.pm
chown root //usr/local/etc/RT_Config.pm
chgrp rt //usr/local/etc/RT_SiteConfig.pm
chown root //usr/local/etc/RT_SiteConfig.pm
Installed configuration. about to install rt in  /usr/local
mkdir -p //usr/local/var/log
mkdir -p //usr/local/var/mason_data
mkdir -p //usr/local/var/mason_data/cache
mkdir -p //usr/local/var/mason_data/etc
mkdir -p //usr/local/var/mason_data/obj
mkdir -p //usr/local/var/session_data
mkdir -p //usr/local/share/html
mkdir -p //usr/local/local/html
mkdir -p //usr/local/local/po
[ -d //usr/local/lib ] || mkdir //usr/local/lib
cp -rp lib/* //usr/local/lib
mkdir -p //usr/local/etc
cp -rp  etc/acl.*  etc/initialdata  etc/schema.*  //usr/local/etc
mkdir -p //usr/local/bin
cp -rp  bin/rt-mailgate  bin/mason_handler.fcgi  bin/mason_handler.svc  bin/webmux.pl  bin/rt-crontool  //usr/local/bin
mkdir -p //usr/local/sbin
cp -rp  sbin/rt-setup-database  sbin/rt-test-dependencies  //usr/local/sbin
[ -d //usr/local/share/html ] || mkdir //usr/local/share/html
cp -rp ./html/* //usr/local/share/html
cp -rp ./local/html/* //usr/local/local/html
cp: ./local/html/*: No such file or directory
*** Error code 1 (ignored)
cp -rp ./local/po/* //usr/local/local/po
cp: ./local/po/*: No such file or directory
*** Error code 1 (ignored)
cp -rp ./README //usr/local/share/doc
# Make the libraries readable
chmod 0755 //usr/local
chown -R root //usr/local/lib
chgrp -R bin //usr/local/lib
chmod -R  u+rwX,go-w,go+rX      //usr/local/lib
chmod 0755 //usr/local/bin
chmod 0755 //usr/local/bin
chmod 0755 //usr/local/etc
chmod 0500 //usr/local/etc/*
#TODO: the config file should probably be able to have its
# owner set seperately from the binaries.
chown -R root //usr/local/etc
chgrp -R rt //usr/local/etc
chmod 0550 //usr/local/etc/RT_Config.pm
chmod 0550 //usr/local/etc/RT_SiteConfig.pm
# Make the interfaces executable and setgid rt
# Make the interfaces executable and setgid rt
chown root //usr/local/bin/webmux.pl  //usr/local/bin/rt-mailgate  //usr/local/bin/rt-crontool  //usr/local/bin/mason_handler.fcgi  //usr/local/bin/mason_handler.svc
chgrp rt //usr/local/bin/webmux.pl  //usr/local/bin/rt-mailgate  //usr/local/bin/rt-crontool  //usr/local/bin/mason_handler.fcgi  //usr/local/bin/mason_handler.svc
chmod 0755  //usr/local/bin/webmux.pl  //usr/local/bin/rt-mailgate  //usr/local/bin/rt-crontool  //usr/local/bin/mason_handler.fcgi  //usr/local/bin/mason_handler.svc
chmod g+s //usr/local/bin/mason_handler.fcgi  //usr/local/bin/mason_handler.svc
# Make the web ui readable by all.
chmod -R  u+rwX,go-w,go+rX      //usr/local/share/html  //usr/local/local/html  //usr/local/local/po
chown -R root   //usr/local/share/html  //usr/local/local/html
chgrp -R bin    //usr/local/share/html  //usr/local/local/html
# Make the web ui's data dir writable
chmod 0770      //usr/local/var/mason_data  //usr/local/var/session_data
chown -R www    //usr/local/var/mason_data  //usr/local/var/session_data
chgrp -R www    //usr/local/var/mason_data  //usr/local/var/session_data
Congratulations. RT has been installed. 


You must now configure RT by editing /usr/local/etc/RT_SiteConfig.pm.

(You will definitely need to set RT's database password before continuing.
 Not doing so could be very dangerous)

After that, you need to initialize RT's database by running
 'make initialize-database'

[ Here I  take a break to try to restore /usr/local/etc ]

Then:

# make initialize-database
/usr/bin/perl //usr/local/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password
Can't locate object method "new" via package "RT::Handle" at //usr/local/sbin/rt-setup-database line 67.
*** Error code 2

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