[rt-devel] OnAssign? Or is there a better way?

[Philip Warner]

Using rt2 it *seems* that when an item is assigned to a user, they do not 
get email notification. We could fix this by using an OnTransaction 
condition, but that results in two messages being sent to the owner when a 
reply is added.

It *seems* that an OnAssign event might be needed: to send a notification 
to both old & new owners.

Is there another way to do this?


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