[rt-devel] Download option in ticket history

[Joshua Johnson]

Why not add another link instead of re-defining the current one?

I.E.

Attachment--(View)(Download)


Thanks,


Joshua

--On Thursday, March 20, 2003 04:59:01 PM +0000 Andy Kirkham 
<andy at synergynewmedia.co.uk> wrote:

> Hi all
>
> Just start out by saying excellent product. Used RT1
> for a long time, RT2 is even better.
>
> However, I noticed something that kinda got me a bit.
>
> When viewing a ticket history, attachments can be
> "downloaded" from the web interface. However, on my
> browser (IE6) rather than save to disk, it attempts
> to open it in the browser window (we mainly get pdf
> and doc files).
>
> I'd rather it opened the "save as" dialogue and saved
> to disk.
>
> To do this I hacked.......
>
> 	WebRT/html/Ticket/Attachment/dhandler
>
> and this was the change I made
>
>      #SetContentType($content_type);
>      SetContentType("application/force-download\nContent-disposition:
> attachment\nContent-type: $content_type");
>
> Now, I'm no real perl hacker and I know that that code up there is well
> ugly but it works for me and my horid IE. I'm sure there's a better
> (proper?) way to do this that could make it into some future version?
> (oh, btw, I'm running 2.0.15)
>
> Just thought I mention it. Keep up the good work!
>
> cheers
> Andy
>
>
>
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