[rt-devel] On Correspond Open Tickets with template Blank

[Matthew J. Draper]

Much better :)

Thanks,

Matthew 

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Saturday, 22 March 2003 2:58 AM
To: Matthew J. Draper
Cc: rt-devel at lists.fsck.com
Subject: Re: [rt-devel] On Correspond Open Tickets with template Blank


in lib/RT/Action/AutoOpen.pm, there's a line that reads

if (($self->TicketObj->Status ne 'open') &&
$self->TransactionObj->IsInbound) {


try changing that to 

    if (   ($self->TicketObj->Status eq 'open') 
    	|| ( ($self->TicketObj->Status eq 'new) && 
    	      $self->TransactionObj->IsInbound  )) {

and restarting apache.


	-j