[rt-devel] Harvesting info from ticket history for back-end automation

[Gabriel Bereny]

I am using RT2.  I create tickets automatically when an email comes in.  The
body of the email  contains some text followed by <var>=<value> pairs
generated from a Web form.  This text and the <var>=<value> pairs go
into the ticket as the first item in the history (first attachment to the 
first
transaction).

What I want to do is immediately (i.e., OnCreate) harvest and process this
info in the history in order to automate some back-end activities.  I am in 
the
Commit method of an Action scrip (this is RT2 so this is a standalone Perl
script in .../libRT/Actions) invoked OnCreate.

Can someone please show me the code or syntax for getting the contents of
the history (the first attachment to the first transaction of the ticket) 
into a
string?  I guess it's more complex to grab these history/attachment contents
than to grab the ticket status or transaction date or some such and I have 
not
been able to get the syntax right or to find just what I need in the 
rt-devel
list archive.

Thank you,
Gabe

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