[rt-devel] Cc's not sent to on Ticket Creation

[G. Richard Bellamy]

Phil,
 
Thanks for taking the time to give me a hand.
 
OnCreate AutoReply to Requestors.
 
This should work, no?
 
On further investigation, no, that won't work. And again, on further investigation, it appears Cc's shouldn't be sent the an email - the OnCreate condition doesn't know that the ticket is being created via the Web UI. If the ticket was being created through the normal email channel, we wouldn't want to send email to the Cc's, as they would already be recipients.
 
So, rather than helping me find a bug that isn't there, I'll need some guidance on the best way to handle the use case - send an email OnCreate to Cc's unless the OnCreate is fired by an incoming email.
 
My problem was that I was thinking of the Ticket Creation process as the same as a Correspondence. Silly me.

	-----Original Message----- 
	From: Phil Homewood [mailto:pdh at snapgear.com] 
	Sent: Wed 11/12/2003 1:55 PM 
	To: rt-devel at fsck.com 
	Cc: 
	Subject: Re: [rt-devel] Cc's not sent to on Ticket Creation
	
	

	G. Richard Bellamy wrote:
	> I'm having a problem where Cc's aren't being sent when the ticket is
	> created. The Cc _is_ added to the Watchers, and subsquent processing of
	> tickets sends to Cc's as expected.
	
	So, do you have a scrip configured to send to Ccs OnCreate?
	--
	Phil Homewood, Systems Janitor, http://www.SnapGear.com
	pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
	SnapGear - Custom Embedded Solutions and Security Appliances
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