[rt-devel] Linking to external systems from RT

[Justin Hawkins]

On Wed, Nov 19, 2003 at 04:20:37PM -0800, Robert Spier wrote:
> > 
> > For the second external system reference, on Tickets, I was thinking
> > it could be done fairly generically. By adding a column to
> > 'CustomFields', (called, say ExternalLink), each custom field could be
> > linkable to an external system.
> > 
> > As an example, lets say you have a custom field called 'ClientID',
> > with an ExternalLink of 'http://intranet/clientinfo/%%/view'. When you
> > enter a value of '12364' into the field, it becomes a link to the URL
> > http://intranet/clientinfo/12364/view
> > 
> > Am I going over ground someone else has covered here?
> 
> This is what the Link/URL mechanism is for.  You just teach RT about a
> new URI mechanism, and away you go.

Thanks for that Robert. I do vaguely remember that now from RT2.

I can't seem to find anything in the draft manual, or at
http://fsck.com/rtfm/index.html

Can you point me at any useful documentation or examples?

	- Justin