[rt-devel] queue change template

[Gregory Go]

Hello,

When a ticket is transferred to another queue, can I include the old 
queue name in a template?  I want a queue change template to say:

This ticket has been transferred from {$Transaction->OldValue} to 
{$Ticket->QueueObj->Name}.

...except have {$Transaction->OldValue} replaced with the queue name.


Also, is it possible to include the first attachment for the ticket 
being transferred?

When a ticket is transferred between queues, it would be nice for the 
adminCCs of the new queue to see (in email) where the ticket came from 
and what the original request was about.


Thanks in advance.