[rt-devel] PATCH: 'Bounce' (re-send) action for data transactions

[Bruce Segal]

I can't make any meaningful comments about the code, but the functionality will be useful to me.  It's a fairly common occurence to have an attachment in RT that has to be sent back out again. Easier from inside, and the return address means any responses get back to the right spot.

I'll take a look at the patch and probably try it this weekend. 



> -----Original Message-----
> From: Victor Danilchenko [mailto:danilche at cs.umass.edu]
> Sent: Thursday, October 23, 2003 3:00 PM
> To: rt-devel at lists.fsck.com
> Subject: [rt-devel] PATCH: 'Bounce' (re-send) action for data
> transactions
> 
> 
> 	Hi,
> 
> 	This is my first contribution (as well as my first semi-serious
> foray into both RT innards and Mason), so be please gentle...
> 
> 	Summary:
> 	In our RT installation, we have often wished to be able to
> forward a message from RT to an arbitrary address, most often for the
> purpose of e-mailing attachments that came with the message 
> (downloading
> them by hand and then mailing them is a pain). This seems 
> impossible in
> current RT; so I implemented this capability. I have added a third
> action tab ('[Bounce]') to share/html/Ticket/Elements/ShowTransaction,
> and I have created share/html/Ticket/Bounce.html
> 
> 	The code allows you to specify an arbitrary list of To: and Cc:
> recipients, as well as the subject, the latter being 
> initially set from
> the subject of the first attachment of transaction, or the ticket
> subject if the former doesn't exist. It will insert the 
> ticket tag into
> subject if necessary. Once it receives the destination information, it
> will construct a MIME::Entity object, populate it with all the
> attachments for a given transaction, and send it on its way via the
> Action::Mail::SendEmail facility.
> 
> 	Two questions:
> 
> 1) is the patch stylistically OK? is this patch submission? Should I
>    supply any additional info, such as the snapshot of the modified
>    interface?
> 2) Is it actually useful to anyone besides my group?
> 
> -- 
> |  Victor  Danilchenko  | When in danger or in doubt,        |
> | danilche at cs.umass.edu | run in circles, scream, and shout. |
> |   CSCF   |   5-4231   |                    Robert Heinlein |
>