[rt-devel] How to add custom field

[Cerion Armour-Brown]

It may help others in the future if you post your changes here!
Cerion

On Friday 02 April 2004 18:09, Kuldeep Singh Tomar wrote:
> Hi Cerion,
>
> I have done some changes and it is working now. Thanks for your help :-)
>
> With Regards,
>
> Kuldeep
>
> Cerion Armour-Brown wrote:
> >What does the log say?
> >/opt/rt3/var/log/rt.log
> >(Make sure $LogToFile is 'debug' in RT_SiteConfig.pm)
> >Cerion
> >P.S. This should really be in rt-users - you might get more help there.
> >
> >On Friday 02 April 2004 15:38, Kuldeep Singh Tomar wrote:
> >>Hi,
> >>
> >>Waiting for input from team. I have tried different options but nothing
> >>seems to be working. But I tried one option:
> >>
> >>Location | "Body" | ^Delhi |
> >>
> >>and it able to capture the value as Delhi if input is Delhi. But it is
> >>not working when I am putting or option
> >>
> >>^(Delhi | Pune)
> >>
> >>same thing is not working for severity where I tried
> >>
> >>^S\d  (looking for values like S1, S2, S3, S4 etc.....)
> >>
> >>
> >>Some one from the team, who has exp. in it, please share his knowledge.
> >> Really stuck to it now.
> >>
> >>Thanks in advance.
> >>
> >>
> >>Kuldeep Singh
> >>
> >>kuldeep wrote:
> >>>Hi Cerion,
> >>>
> >>>I tried it, but it is still not working. I am sending body part of
> >>>mail to you:
> >>>
> >>>
> >>>------------------------------------------------------------------------
> >>>- ---------------------------------------------------------------
> >>>
> >>>In case you would like to add any comments or information regarding
> >>>your problem/ticket please click on above URL. Click on the comments
> >>>option and add your comments there.
> >>>
> >>>Please enter the folowing login credentials:
> >>>
> >>>Username: guest
> >>>Password: guest
> >>>
> >>>Thanks,
> >>>
> >>>
> >>>PS : There is no need to reply to this message right now.
> >>>
> >>>Summary of the ticket appears below.
> >>>
> >>>User Name  :kuldeep
> >>>Email ID  :tomar at vcustomer.com
> >>>Workstation #  :143.033
> >>>Contact Number  :33044
> >>>Location  :Delhi
> >>>Account  :VCLABS
> >>>Problem  :Problem with the software / Tool
> >>>Comments  :TESTING PLEASE IGNORE
> >>>Severity  :S5
> >>>Department  :System
> >>>Number of users Affected  :Single
> >>>------------------------------------------------------------------------
> >>>- ------------------------------------------------------------------
> >>>
> >>>
> >>>I want to grep the value of Location and Severity and put into
> >>>CustomField Location and severity. I have installed the scrip
> >>>ExtractCustomFieldValues-1.0b1 on rt system. I have made a scrip
> >>>LocationExtract which is taking template with text as suggested by you
> >>>and working on OnCreate:
> >>>
> >>>Location|Body|Location\s*:\s*(Delhi|Pune)|   (It has spaces after
> >>>location)
> >>>
> >>>
> >>>But it is not taking value of Location from body part to Custom Field.
> >>>I tried different regex and it is not working. Thanks for your
> >>>guidence.  What else could be the problem........
> >>>
> >>>
> >>>With Regards,
> >>>
> >>>Kuldeep Singh
> >>>
> >>>Cerion Armour-Brown wrote:
> >>>>On Thursday 01 April 2004 17:09, Kuldeep Singh Tomar wrote:
> >>>>>Hi,
> >>>>>
> >>>>>Sorry was away from office, so could not reply on list. I found this
> >>>>>method to be easier than others but it did not work. I have installed
> >>>>>this scrip and in my template put the text:
> >>>>>
> >>>>>Location | "Body" | Delhi |
> >>>>>
> >>>>>where Location is my custom field with having 2 options "Delhi or
> >>>>> Pune" and I want to extract text from Body with value "Delhi" or
> >>>>> "Pune"
> >>>>
> >>>>1) Take the quotes off 'Body'
> >>>>2) the third field is a regular expresion.
> >>>>So, if you do something like:
> >>>>Location|Body|Location:\s*(Delhi|Pune)|
> >>>>This'll accept the values Delhi, Pune from the line in the email
> >>>>body, e.g.
> >>>>Location: Delhi
> >>>>
> >>>>If you don't want the 'Location: ' bit, and just want to search on a
> >>>>line that has only those values on it, you might want something like:
> >>>>Location|Body|^(Delhi|Pune)$|
> >>>>
> >>>>Hope that's clear,
> >>>>Cerion
> >>>>
> >>>>P.S. There's _lots_ of perl refs on the web, e.g.:
> >>>>http://search.cpan.org/~nwclark/perl-5.8.2/pod/perlreref.pod
> >>>>
> >>>>_______________________________________________
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> >>>>rt-devel at lists.bestpractical.com
> >>>>http://lists.bestpractical.com/mailman/listinfo/rt-devel
> >
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