[Rt-devel] custom field search bug in RT 3.2.1

Jesse Vincent jesse at bestpractical.com
Sat Aug 7 19:00:40 EDT 2004

On Fri, Aug 06, 2004 at 10:14:21PM -0400, Daniel E. Eisenbud wrote:
> It turns out that if you have custom fields with apostrophes in their
> names, the new search builder gets massively confused.  You can put them
> into a search OK, but as soon as you try to hit the arrow or and/or
> buttons, all hell breaks loose.

That's a known bug.  http://rt3.fsck.com/Ticket/Display.html?id=5921

We've got a proposed patch that we're still vetting.

> I can't provide more detail right this second because we did an
> sudden downgrade pending a better plan to train our users in the new
> interface.  It's definitely more powerful and I will like it more, but
> some of the people who need to use this over the week that I'm on
> vacation would be totally lost.  
> Also, I couldnt get any user but root to successfully save a search.  It
> just didn't save.  No error messages in the RT or apache logs.  Is there
> any trick to that?

You need to grant them the right to save searches. There's (I believe)
an open ticket to wrap that stuff in ACL checks.

> -Dan
> -- 
> Daniel E. Eisenbud
> eisenbud at cbio.mskcc.org
> Computational Biology Center
> Memorial Sloan-Kettering Cancer Center
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