[rt-devel] Marking a ticket if you were not the last user to update it

[David Ross]

I have to say that RT is a great ticketing system.

The one thing that proved useful for myself was to see if I was the last
person to update a ticket or not.

My addition was to add an * next to the ticket status in the "10 highest
priority tickets I own..." table if I was not the last person to update
that particular ticket.

The only change is to insert the following:

if($session{'CurrentUser'}->Id ne $Ticket->LastUpdatedBy){
  $m->print( '<b>*</b>');
}

Starting at line 167 of:
/opt/rt3/var/mason_data/obj/standard/Elements/MyTickets

This was tested in rt 3.0.8, I haven't had a chance to upgrade to 3.0.9
  yet.  I suppose it is valid change for the search results page too.

I hope you find it a worthy addition.


Regards,

David Ross
Webmaster
Argyll & Clyde NHS