[Rt-devel] mails to empty list, 3.2

[matthew zeier]

On Jul 9, 2004, at 2:58 AM, Alan Barrett wrote:

> On Thu, 08 Jul 2004, matthew zeier wrote:
>>>>>> To: "Owner of intelenet.net Ticket #22917": ;
>>>>>> To: "OtherRecipients of intelenet.net Ticket #22917": ;
>>>>>> To: "AdminCc of intelenet.net Ticket #22917":;
>>
>> That's correct - three examples.
>>
>> Anyways, is there something more I can give you to help debug this?
>
> It's not a bug in RT.  Each of those three "To:" lines conforms to the
> grammar in RFC 2822.  If your mail system doesn't like them, there's a
> bug in your mail system.  If you want to stop RT from generating "To:"
> lines like that, you should turn off the UseFriendlyToLine option.
>

That's not the actual problem (I was wrong when I first posted that) - 
the problem is that the first email submitted has an empty recipient 
list.

For instance, for a ticket update you'll note the first email sent is 
to an empty set followed by all the normal ticket recipients.

Jul  9 09:14:09 help1 postfix/pickup[52620]: 97B6A34D61: uid=65534 
from=<nobody>
Jul  9 09:14:09 help1 postfix/cleanup[52660]: 97B6A34D61: 
message-id=<rt-3.2.0-22917-119415-6.7.52424073552909 at intelenet.net>
Jul  9 09:14:09 help1 postfix/cleanup[52660]: 97B6A34D61: to=<unknown>, 
relay=cleanup, delay=0, status=bounced (No recipients specified)
Jul  9 09:14:09 help1 postfix/cleanup[52663]: A02EB34D6E: 
message-id=<20040709161409.A02EB34D6E at help1.irv.intelenet.net>
Jul  9 09:14:09 help1 postfix/qmgr[8580]: A02EB34D6E: from=<>, 
size=2474, nrcpt=1 (queue active)
Jul  9 09:14:09 help1 postfix/cleanup[52663]: A5ABA34D70: 
message-id=<20040709161409.A02EB34D6E at help1.irv.intelenet.net>
Jul  9 09:14:09 help1 postfix/qmgr[8580]: A5ABA34D70: from=<>, 
size=2620, nrcpt=1 (queue active)
Jul  9 09:14:09 help1 postfix/local[52664]: A02EB34D6E: 
to=<nobody at help1.irv.intelenet.net>, relay=local, delay=0, status=sent 
(forwarded as A5ABA34D70)
Jul  9 09:14:09 help1 postfix/smtp[52665]: A5ABA34D70: 
to=<mrz at intelenet.net>, orig_to=<nobody at help1.irv.intelenet.net>, 
relay=mailbox.intelenet.net[209.80.45.8], delay=0, status=sent (250 
5284292 message accepted for delivery)
Jul  9 09:14:09 help1 postfix/pickup[52620]: D1FCD34D71: uid=65534 
from=<nobody>
Jul  9 09:14:09 help1 postfix/cleanup[52660]: D1FCD34D71: 
message-id=<rt-3.2.0-22917-119415-17.2.49407347471688 at intelenet.net>
Jul  9 09:14:09 help1 postfix/qmgr[8580]: D1FCD34D71: 
from=<nobody at help1.irv.intelenet.net>, size=831, nrcpt=1 (queue active)
Jul  9 09:14:09 help1 postfix/pickup[52620]: F0F5C34D74: uid=65534 
from=<nobody>
Jul  9 09:14:09 help1 postfix/cleanup[52663]: F0F5C34D74: 
message-id=<rt-3.2.0-22917-119415-55.6.92457586317836 at intelenet.net>
Jul  9 09:14:09 help1 postfix/qmgr[8580]: F0F5C34D74: 
from=<nobody at help1.irv.intelenet.net>, size=884, nrcpt=1 (queue active)
Jul  9 09:14:10 help1 postfix/smtp[52670]: F0F5C34D74: 
to=<helpdeskwatchers at intelenet.net>, 
relay=mailbox.intelenet.net[209.80.45.8], delay=1, status=sent (250 
5284291 message accepted for delivery)
Jul  9 09:14:10 help1 postfix/smtp[52665]: D1FCD34D71: 
to=<mrz at velvet.org>, relay=velvet.org.mail5.psmtp.com[12.158.35.251], 
delay=1, status=sent (250 Thanks)


--
matthew zeier - "Nothing in life is to be feared.  It is only to be
understood." - Marie Curie