[Rt-devel] rt2 scrip query

Alison Downie alisond at inf.ed.ac.uk
Wed Jul 14 12:27:27 EDT 2004

Our set up mails requestors when the owner of their ticket changes, saying 
something like "Your ticket is now being looked at by John". However, for 
a variety of reasons, we sometimes want to change the owner of a ticket 
back to "Nobody" so the above message, in those circumstances doesn't look 
too good. How can I prevent an e-mail being sent when the Owner has 
changed to "Nobody" ?

Alison Downie, Computing Officer
School of Informatics, University of Edinburgh
Room B21, 5 Forrest Hill, EDINBURGH, EH1 2QL

Tel: 650 3095

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