[Rt-devel] Started time
Samuel.Senoner at eurac.edu
Tue Jun 15 06:42:01 EDT 2004
Started time is the time where a ticket status is changed from new to something else, right?
So i have a scrip, which that when someboy corresponds the status is changed to open.
When i take a ticket, respond to a ticket the status is changed from new to open,
but the started time is not changed, how can I modify the code that also changes done by RT_System in scrips change the started time?
Thanks for any response.
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