[Rt-devel] Scrip problem

[Matti Lattu]

RT fans,

I want to create couple of simple scrips using the built-in RT scrip 
rules. Currently my RT notifies requestors on resolve (condition: On 
Resolve, Action: Notify Requestors, Stage: TransactionCreate) which 
works without problems. This scrip is global.

However, when I'm trying to notify requestors when they submit the 
request I meet problems. The scrip settings are:
- Condition: On Create
- Action: Notify Requestors
- Stage: TransactionCreate & TransactionBatch (see below)
- Template setting refers to my own template.
- No custom conditions or codes.

With TransactionCreate value the RT log creates following entries:

[Thu Jun 17 07:21:17 2004] [debug]: Converting 'ISO-8859-1' to 'utf-8' 
for text/plain - Testi #3 ????????????
 (/usr/local/rt3/lib/RT/I18N.pm:200)
[Thu Jun 17 07:21:17 2004] [info]: 
<rt-3.0.11-564-2426.2.15596302586114 at helsinki.fi> #564/2426 - Scrip 3  
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Thu Jun 17 07:21:17 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/plain - 
=?ISO-8859-1?B?W2VkdS5oZWxzaW5raS5maSAjNTY0XSBUZXN0aSAjMyD25OXWxMU=?=
 (/usr/local/rt3/lib/RT/I18N.pm:200)
[Thu Jun 17 07:21:17 2004] [info]: 
<rt-3.0.11-564-2426.2.15596302586114 at helsinki.fi>
 No recipients found. Not sending.
 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Thu Jun 17 07:21:17 2004] [error]: error:    unexpected end of header
 
 (/usr/local/rt3/lib/RT/Template_Overlay.pm:341)
[Thu Jun 17 07:21:17 2004] [info]: RT::Scrip=HASH(0x9897064): Couldn't 
prepare Notify Requestors (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:346)
[Thu Jun 17 07:21:17 2004] [info]: Ticket 564 created in queue 
'ktt-yleinen' by mplattu at suomi24.fi 
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:640)

With TransactionBatch the log looks like this:

[Thu Jun 17 07:23:04 2004] [debug]: Converting 'ISO-8859-1' to 'utf-8' 
for text/plain - Testi #4 ????????????
 (/usr/local/rt3/lib/RT/I18N.pm:200)
[Thu Jun 17 07:23:05 2004] [info]: 
<rt-3.0.11-565-2427.15.7015861779863 at helsinki.fi> #565/2427 - Scrip 3  
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Thu Jun 17 07:23:05 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/plain - 
=?ISO-8859-1?B?W2VkdS5oZWxzaW5raS5maSAjNTY1XSBUZXN0aSAjNCD25OXWxMU=?=
 (/usr/local/rt3/lib/RT/I18N.pm:200)
[Thu Jun 17 07:23:05 2004] [info]: 
<rt-3.0.11-565-2427.15.7015861779863 at helsinki.fi>
 No recipients found. Not sending.
 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Thu Jun 17 07:23:05 2004] [info]: Ticket 565 created in queue 
'ktt-yleinen' by mplattu at suomi24.fi 
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:640)

Another scrips would notify request owners on status/owner change. Here 
I met similair problems.

Any suggestions? RT version is 3.0.11 with Apache 1.3.x, FastCGI, MySQL 
4.0.x, Perl 5.8.3.

r. Matti L