[Rt-devel] Re: Contributing to RT.

[Todd Chapman]

On Wed, Apr 13, 2005 at 12:00:58PM -0400, Jesse Vincent wrote:
> 
> 
> 
> On Wed, Apr 13, 2005 at 11:44:58AM -0400, Todd Chapman wrote:
> > Being that I am developing a not insignificant add-on for RT
> > I may be more sensitive than most to the problems I see. It
> > feels that the community involvement in the direction and
> > improvement of RT is more limited than it needs to be.
> 
> Todd,
> 
> 	We're insanely overworked around here (yesterday was an 18
> hour work day). I greatly appreciate your patches and feedback and I'm
> sorry if I can't respond quickly to every contribution. We're a small,
> growing company with three active development branches of our main
> product. The pace is somewhat frantic at the best of times.  I _know_
> we're not applying patches as fast as everyone might like.  We are in
> the process of bringing on more paid staff to help handle maintenance
> and updates.
> 
> 	I'd love to have the resources to answer every question asked,
> investigate every bug reported and and test patch sent in by an end
> user on each of our four database platforms and three webservers. But we
> don't have infinite resources.	And we do have to prioritize the folks
> who keep a roof over our heads and food on the table.
> 
> 	Jesse
> 

I understand. If only we had some way to use community resources 
to improve the situation. 

-Todd