[Rt-devel] RT-3.4.3rc2 and RT-FM-2.1.34

Tue Aug 9 09:21:01 EDT 2005

Hello All,

I'm having a problem with RT-FM-2.1.x and setup a test instance from
scratch to see if it was one of our local changes was causing it. 
I installed RT-3.4.3rc2 with:
./configure --with-web-user=www --with-web-group=www --prefix=/opt/rt_test/rt3.4.3rc2 --with-db-type=Oracle --with-db-database=ora9idb --with-db-dba=rt_test
 make testdeps | grep MISSING which reported XML::RSS missing, installed
it, make install, make initdb
Installed RT-FM-2.1.34 from svn repository with path to RT.pm:
/opt/rt_test/rt3.4.3rc2/lib, make initdb
Sofar no problems, copied over my RT_Siteconfig.pm from my test rt3.4.2
and changed paths to rt3.4.3rc2. Changed paths of my apache fastcgi test
server, started Apache, login as root. Still all OK.
Made two tickets and linked ticket 2 to ticket one via RefersTo. Then I
made a comment on ticket 2 and I got the following message after
clicking Update:
    * Message recorded
    * Ticket 2: Status changed from 'new' to 'open'
    * Couldn't resolve target 'ticket' into a URI.
    * Couldn't resolve target '#1' into a URI.

This is better than RT-3.4.2+RT-FM-2.1.34 because there you get a Mason
error.
There is nothing in the errorlog of Apache but this is in the rt.log:
[Tue Aug  9 13:04:48 2005] [info]: Successful login for root from 192.168.5.77 (/opt/rt_test/rt3.4.3rc2/share/html/autohandler:197)
[Tue Aug  9 13:05:06 2005] [debug]: About to think about scrips for transaction #21 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:06 2005] [debug]: About to think about scrips for transaction #22 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:06 2005] [debug]: About to think about scrips for transaction #23 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:06 2005] [debug]: About to think about scrips for transaction #24 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:07 2005] [debug]: About to think about scrips for transaction #25 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:07 2005] [debug]: About to prepare scrips for transaction #25 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:160)
[Tue Aug  9 13:05:07 2005] [debug]: Found 3 scrips (/opt/rt_test/rt3.4.3rc2/lib/RT/Scrips_Overlay.pm:356)
[Tue Aug  9 13:05:09 2005] [debug]: About to commit scrips for transaction #25 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:169)
[Tue Aug  9 13:05:09 2005] [info]: <rt-3.4.3rc2-19677-1123592708-800.1-3-0 at mococo.nl> #1/25 - Scrip 3  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:237)
[Tue Aug  9 13:05:09 2005] [debug]: About to think about scrips for transaction #26 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:09 2005] [info]: <rt-3.4.3rc2-19677-1123592708-800.1-3-0 at mococo.nl> sent To: root at localhost Cc:  Bcc:  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:297)
[Tue Aug  9 13:05:09 2005] [info]: <rt-3.4.3rc2-19677-1123592708-446.1-4-0 at mococo.nl> #1/25 - Scrip 4  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:237)
[Tue Aug  9 13:05:09 2005] [info]: <rt-3.4.3rc2-19677-1123592708-446.1-4-0 at mococo.nl> No recipients found. Not sending.
 (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:249)
[Tue Aug  9 13:05:09 2005] [info]: Ticket 1 created in queue 'General' by root (/opt/rt_test/rt3.4.3rc2/lib/RT/Ticket_Overlay.pm:730)
[Tue Aug  9 13:05:32 2005] [debug]: About to think about scrips for transaction #27 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:32 2005] [debug]: About to think about scrips for transaction #28 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:32 2005] [debug]: About to think about scrips for transaction #29 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:32 2005] [debug]: About to think about scrips for transaction #30 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:32 2005] [debug]: About to think about scrips for transaction #31 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:32 2005] [debug]: About to prepare scrips for transaction #31 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:160)
[Tue Aug  9 13:05:33 2005] [debug]: Found 3 scrips (/opt/rt_test/rt3.4.3rc2/lib/RT/Scrips_Overlay.pm:356)
[Tue Aug  9 13:05:34 2005] [debug]: About to commit scrips for transaction #31 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:169)
[Tue Aug  9 13:05:34 2005] [info]: <rt-3.4.3rc2-19677-1123592733-663.2-3-0 at mococo.nl> #2/31 - Scrip 3  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:237)
[Tue Aug  9 13:05:34 2005] [debug]: About to think about scrips for transaction #32 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:34 2005] [info]: <rt-3.4.3rc2-19677-1123592733-663.2-3-0 at mococo.nl> sent To: root at localhost Cc:  Bcc:  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:297)
[Tue Aug  9 13:05:34 2005] [info]: <rt-3.4.3rc2-19677-1123592733-1505.2-4-0 at mococo.nl> #2/31 - Scrip 4  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:237)
[Tue Aug  9 13:05:34 2005] [info]: <rt-3.4.3rc2-19677-1123592733-1505.2-4-0 at mococo.nl> No recipients found. Not sending.
 (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:249)
[Tue Aug  9 13:05:34 2005] [info]: Ticket 2 created in queue 'General' by root (/opt/rt_test/rt3.4.3rc2/lib/RT/Ticket_Overlay.pm:730)
[Tue Aug  9 13:05:42 2005] [debug]: About to think about scrips for transaction #33 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:42 2005] [debug]: About to prepare scrips for transaction #33 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:160)
[Tue Aug  9 13:05:42 2005] [debug]: Found 1 scrips (/opt/rt_test/rt3.4.3rc2/lib/RT/Scrips_Overlay.pm:356)
[Tue Aug  9 13:05:42 2005] [debug]: About to commit scrips for transaction #33 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:169)
[Tue Aug  9 13:05:50 2005] [debug]: About to think about scrips for transaction #34 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:05:50 2005] [debug]: About to prepare scrips for transaction #34 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:160)
[Tue Aug  9 13:05:50 2005] [debug]: Found 3 scrips (/opt/rt_test/rt3.4.3rc2/lib/RT/Scrips_Overlay.pm:356)
[Tue Aug  9 13:06:02 2005] [debug]: About to think about scrips for transaction #35 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:06:02 2005] [debug]: About to prepare scrips for transaction #35 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:160)
[Tue Aug  9 13:06:02 2005] [debug]: Found 3 scrips (/opt/rt_test/rt3.4.3rc2/lib/RT/Scrips_Overlay.pm:356)
[Tue Aug  9 13:06:03 2005] [debug]: About to commit scrips for transaction #35 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:169)
[Tue Aug  9 13:06:03 2005] [info]: <rt-3.4.3rc2-19677-1123592762-317.2-8-0 at mococo.nl> #2/35 - Scrip 8  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:237)
[Tue Aug  9 13:06:03 2005] [info]: <rt-3.4.3rc2-19677-1123592762-317.2-8-0 at mococo.nl> No recipients found. Not sending.
 (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:249)
[Tue Aug  9 13:06:03 2005] [info]: <rt-3.4.3rc2-19677-1123592762-317.2-9-0 at mococo.nl> #2/35 - Scrip 9  (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:237)
[Tue Aug  9 13:06:03 2005] [info]: <rt-3.4.3rc2-19677-1123592762-317.2-9-0 at mococo.nl> No recipients found. Not sending.
 (/opt/rt_test/rt3.4.3rc2/lib/RT/Action/SendEmail.pm:249)
[Tue Aug  9 13:06:03 2005] [debug]: About to think about scrips for transaction #36 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:156)
[Tue Aug  9 13:06:03 2005] [debug]: About to prepare scrips for transaction #36 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:160)
[Tue Aug  9 13:06:03 2005] [debug]: Found 2 scrips (/opt/rt_test/rt3.4.3rc2/lib/RT/Scrips_Overlay.pm:356)
[Tue Aug  9 13:06:03 2005] [debug]: About to commit scrips for transaction #36 (/opt/rt_test/rt3.4.3rc2/lib/RT/Transaction_Overlay.pm:169)
[Tue Aug  9 13:06:03 2005] [warning]: RT::URI=HASH(0x1b2e3f0) Could not determine a URI scheme for ticket (/opt/rt_test/rt3.4.3rc2/lib/RT/URI.pm:137)
[Tue Aug  9 13:06:03 2005] [warning]: RT::Ticket=HASH(0x1b8f200) Couldn't resolve target 'ticket' into a URI.
 (/opt/rt_test/rt3.4.3rc2/lib/RT/Ticket_Overlay.pm:2613)
[Tue Aug  9 13:06:03 2005] [warning]: RT::URI=HASH(0x1c80de4) Could not determine a URI scheme for #1 (/opt/rt_test/rt3.4.3rc2/lib/RT/URI.pm:137)
[Tue Aug  9 13:06:03 2005] [warning]: RT::Ticket=HASH(0x1b8f200) Couldn't resolve target '#1' into a URI.
 (/opt/rt_test/rt3.4.3rc2/lib/RT/Ticket_Overlay.pm:2613) 

I noticed that rt3.fsck.com is running RT-3.4.HEAD and RT-FM-2.x and
doesn't suffer from this problem.

Anyone having any ideas?

I have been inserting RT::Logger statements but it boils down to the
fact that at some place 'Target' is reduced to value 'ticket' stead of
the complete URI, if I follow and understand things correctly.

Joop

-- 
Joop van de Wege <JoopvandeWege at mococo.nl>