[Rt-devel] Clickable Links

[Matthew Townsend]

Hi

When creating a ticket in RT is it possible when copying and pasting a URL into the ticket for the links to be clickable rather than being shown as plain text I thought it would be something straight forward in the RT_Config file like:

# if TrustHTMLAttachments is not defined, we will display them
# as text. This prevents malicious HTML and javascript from being
# sent in a request (although there is probably more to it than that)
Set($TrustHTMLAttachments , undef);

Or

# If PreferRichText is set to a true value, RT will show HTML/Rich text
# messages in preference to their plaintext alternatives. RT "scrubs" the
# html to show only a minimal subset of HTML to avoid possible contamination
# by cross-site-scripting attacks.
Set($PreferRichText, undef);

I set these both to true values but it did not work? As you can probably tell I am a newbie to RT so if anyone could shed any light on this matter it would be much appreciated.

Regards
 
Matthew Townsend
Unanimis IT
Desktop Support Engineer
ex 7454
02072997454