[Rt-devel] RE: Rt-devel Digest, Vol 10, Issue 7

Jesse Vincent jesse at bestpractical.com
Sun Jan 9 16:14:56 EST 2005

On Sun, Jan 09, 2005 at 03:28:20PM -0500, Brian_Gupta at timeinc.com wrote:
> First let me say, I can't program, nor do I fully understand the RT
> architecture... That said, I was wondering if any of the following ideas
> make sense:
> Could the query builder page and pick lists, be preloaded via the mason
> interpreter under modperl? (There seems to a mason option) 
> One could also try using mason caching for the the picklists, (Mason
> does have a caching mechanism) We would just have to add cache control
> code to the RT GUI areas that could modify the picklist entries... 

Part of the problem is that those lists vary (or should be varying)
based on the queues you have selected and the permissions you have right
now. They're supposed to be smart and dynamic and that hurts,

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