[Rt-devel] Requestor OR email like query from SearchBuilder sticks in mysql- RT v3.2.2

Paul Petersen paul at marchex.com
Thu Jan 13 14:08:07 EST 2005

There is a query built through the SearchBuilder that consistently hangs
the query in mysql.  I searched the mail list archives and the wiki and
only found similar situations that dealt with watchers and was fixed in
v3+  I'm hoping someone can reproduce to verify it is not an issue with
my setup and I apologize if I've missed prior reports of this.  

The particulars-

RT v 3.2.2
Mysql v 4.0.15
Apache v 2.0.45
Perl 5.8.5
I've attached the config output from the RT System Configuration for any
other needed details.

To reproduce-
Go to Tickets, New Query- Select OR radio button
Select Owner is (some user in system)
Select Requestor EmailAddress contains (part of email address of above

Variations of the above for the Requestor (RealName, is, etc.) produce
the same results. 

The query that gets stuck on my system looks like this in the process
| 355513 | rt_user | localhost                | rt3  | Query   | 63338 |
Sending data | SELECT COUNT(DISTINCT main.id) FROM Tickets main , Groups
Groups_1, CachedGroupMembers CachedGroupMembers_2, Users Users_3  WHERE
((main.EffectiveId = main.id)) AND ((main.Status != 'deleted')) AND
( ( (Users_3.EmailAddress LIKE '%ajcantu%')AND(Groups_1.Domain =
'RT::Ticket-Role')AND(main.id = Groups_1.Instance)AND(Groups_1.Type =
'Requestor')AND(Groups_1.id =
CachedGroupMembers_2.GroupId)AND(CachedGroupMembers_2.MemberId =
Users_3.id) ) OR(main.Owner = '414')) |

The 63338 is the time it has been running and they never finish.  I
found this after a user kept trying to do a search finding tickets he
owned and requested.  There were so many of these that mysql finally
became unrepsonsive to RT and RT started to 500 waiting for it.  I've
had to manually kill these processes to get rid of them.  Any
suggestions or further information that is needed please let me know and

BTW, haven't tried this on any of the RCs for 3.4 yet, have some work to
do on the current version for work before I can upgrade my dev box,

Paul Petersen <paul (a) marchex.com>
-------------- next part --------------
Perl v5.8.5 under linux 
  Apache::Session v1.6;
  Apache::Session::Generate::MD5 v2.1;
  Apache::Session::Lock::MySQL v1.00;
  Apache::Session::MySQL v1.01;
  Apache::Session::Serialize::Storable v1.00;
  Apache::Session::Store::DBI v1.02;
  Apache::Session::Store::MySQL v1.04;
  AutoLoader v5.60;
  base v2.06;
  Benchmark v1.06;
  bytes v1.01;
  Cache::Simple::TimedExpiry v0.21;
  Carp v1.03;
  CGI v3.05;
  CGI::Cookie v1.24;
  CGI::Fast v1.05;
  CGI::Util v1.5;
  Class::Container v0.11;
  Class::Data::Inheritable v0.02;
  Class::ReturnValue v0.52;
  constant v1.04;
  Cwd v2.19;
  Data::Dumper v2.121;
  DBD::mysql v2.1028;
  DBI v1.45;
  DBIx::SearchBuilder v1.11;
  Devel::StackTrace v1.11;
  Devel::StackTraceFrame v0.6;
  Digest::base v1.00;
  Digest::MD5 v2.33;
  DynaLoader v1.05;
  Encode v2.01;
  Encode::Alias v2.00;
  Encode::Config v2.00;
  Encode::Encoding v2.00;
  Errno v1.09;
  Exception::Class v1.19;
  Exception::Class::Base v1.2;
  Exporter v5.58;
  Exporter::Heavy v5.58;
  FCGI v0.67;
  Fcntl v1.05;
  fields v2.03;
  File::Basename v2.73;
  File::Glob v1.03;
  File::Path v1.06;
  File::Spec v0.87;
  File::Spec::Unix v1.5;
  File::Temp v0.14;
  FileHandle v2.01;
  HTML::Entities v1.27;
  HTML::Mason v1.26;
  HTML::Mason::CGIHandler v1.00;
  HTML::Mason::Exception v1.1;
  HTML::Mason::Exception::Abort v1.1;
  HTML::Mason::Exception::Compilation v1.1;
  HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
  HTML::Mason::Exception::Compiler v1.1;
  HTML::Mason::Exception::Decline v1.1;
  HTML::Mason::Exception::Params v1.1;
  HTML::Mason::Exception::Syntax v1.1;
  HTML::Mason::Exception::System v1.1;
  HTML::Mason::Exception::TopLevelNotFound v1.1;
  HTML::Mason::Exception::VirtualMethod v1.1;
  HTML::Mason::Exceptions v1.43;
  HTML::Parser v3.36;
  HTML::Scrubber v0.08;
  I18N::LangTags v0.35;
  integer v1.00;
  IO v1.21;
  IO::File v1.10;
  IO::Handle v1.24;
  IO::InnerFile v2.102 ;
  IO::Lines v2.103 ;
  IO::Scalar v2.105 ;
  IO::ScalarArray v2.103 ;
  IO::Seekable v1.09;
  IO::Wrap v2.102 ;
  IO::WrapTie v2.102 ;
  IPC::Open2 v1.01;
  IPC::Open3 v1.0106;
  lib v0.5565;
  List::Util v1.14;
  locale v1.00;
  Locale::Maketext v1.09;
  Locale::Maketext::Fuzzy v0.02;
  Locale::Maketext::Lexicon v0.44;
  Locale::Maketext::Lexicon::Gettext v0.12;
  Log::Dispatch v2.10;
  Log::Dispatch::Base v1.09;
  Log::Dispatch::Output v1.26;
  Log::Dispatch::Screen v1.17;
  Log::Dispatch::Syslog v1.18;
  Mail::Address v1.64;
  Mail::Field v1.64;
  Mail::Field::AddrList v1.64;
  Mail::Header v1.64;
  Mail::Internet v1.64;
  MIME::Base64 v3.05;
  MIME::Body v5.414;
  MIME::Decoder v5.414;
  MIME::Entity v5.414;
  MIME::Field::ContDisp v5.414;
  MIME::Field::ConTraEnc v5.414;
  MIME::Field::ContType v5.414;
  MIME::Field::ParamVal v5.414;
  MIME::Head v5.414;
  MIME::Parser v5.414;
  MIME::QuotedPrint v3.03;
  MIME::Tools v5.414;
  MIME::Words v5.414;
  Module::Versions::Report v1.02;
  overload v1.01;
  Params::Validate v0.74;
  POSIX v1.08;
  re v0.04;
  Regexp::Common v2.117;
  Regexp::Common::delimited v2.103;
  RT v3.2.2;
  Scalar::Util v1.14;
  SelectSaver v1.00;
  Socket v1.77;
  Storable v2.13;
  strict v1.03;
  Symbol v1.05;
  Sys::Hostname v1.11;
  Sys::Syslog v0.05;
  Text::Autoformat v1.12;
  Text::Quoted v1.8;
  Text::Reform v1.11;
  Text::Tabs v98.112801;
  Text::Template v1.44;
  Text::WikiFormat v0.72;
  Text::Wrapper v1.000;
  Time::HiRes v1.59;
  Time::JulianDay v2003.1125;
  Time::Local v1.1;
  Time::ParseDate v2003.1126;
  Time::Timezone v2003.0211;
  URI v1.34;
  URI::Escape v3.26;
  utf8 v1.04;
  vars v1.01;
  warnings v1.03;
  warnings::register v1.00;
  XSLoader v0.02;

RT Variables
RT::AmbiguousDayInPast 	1
RT::BasePath 	/site/rt
RT::CORE_CONFIG_FILE 	/site/rt/etc/RT_Config.pm
RT::CanonicalizeEmailAddressMatch 	subdomain.example.com$
RT::CanonicalizeEmailAddressReplace 	example.com
RT::CommentAddress 	RT_CommentAddressNotSet
RT::CorrespondAddress 	RT_CorrespondAddressNotSet
RT::DatabaseName 	rt3
RT::DatabasePassword 	Password not printed
RT::DatabaseType 	mysql
RT::DatabaseUser 	rt_user
RT::DateDayBeforeMonth 	1
RT::DefaultSearchResultFormat 	'<B><A HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::EmailOutputEncoding 	utf-8
RT::EtcPath 	/site/rt/etc
RT::FriendlyFromLineFormat 	"%s via RT" <%s>
RT::FriendlyToLineFormat 	"%s of Marchex Ticket #%s":;
RT::LocalEtcPath 	/site/rt/local/etc
RT::LocalLexiconPath 	/site/rt/local/po
RT::LocalPath 	/site/rt/local
RT::LogDir 	/site/rt/var/log
RT::LogToFileNamed 	rt.log
RT::LogToScreen 	error
RT::LogToSyslog 	debug
RT::LogoURL 	/NoAuth/images/rt.jpg
RT::LoopsToRTOwner 	1
RT::MailCommand 	sendmailpipe
RT::MasonComponentRoot 	/site/rt/share/html
RT::MasonDataDir 	/site/rt/var/mason_data
RT::MasonLocalComponentRoot 	/site/rt/local/html
RT::MasonSessionDir 	/site/rt/var/session_data
RT::MaxAttachmentSize 	10000000
RT::MaxInlineBody 	13456
RT::MessageBoxWidth 	72
RT::MessageBoxWrap 	HARD
RT::MinimumPasswordLength 	Password not printed
RT::MyRequestsLength 	10
RT::MyTicketsLength 	10
RT::Organization 	marchex.com
RT::OwnerEmail 	monitoralert at marchex.com
RT::RTAddressRegexp 	^rt\@marchex.com$
RT::RecordOutgoingEmail 	1
RT::SITE_CONFIG_FILE 	/site/rt/etc/RT_SiteConfig.pm
RT::SendmailArguments 	-oi -t
RT::SendmailPath 	/usr/sbin/sendmail
RT::Timezone 	US/Pacific
RT::UseFriendlyFromLine 	1
RT::VERSION 	3.2.2
RT::VarPath 	/site/rt/var
RT::WebBaseURL 	http://rt.marchex.com
RT::WebImagesURL 	/NoAuth/images/
RT::WebURL 	http://rt.marchex.com/
RT::rtname 	Marchex
Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
    osname=linux, osvers=, archname=i686-linux-thread-multi
    uname='linux laster 2.4.20-1-686 #1 sat mar 22 13:16:21 est 2003 i686 gnulinux '
    config_args='-f config.sh'
    hint=previous, useposix=true, d_sigaction=define
    usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
    use64bitint=undef use64bitall=undef uselongdouble=undef
    usemymalloc=n, bincompat5005=undef
    cc='cc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64',
    ccversion='', gccversion='2.95.4 20011002 (Debian prerelease)', gccosandvers=''
    intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
    alignbytes=4, prototype=define
  Linker and Libraries:
    ld='cc', ldflags =' -L/usr/local/lib'
    libpth=/usr/local/lib /lib /usr/lib
    libs=-lnsl -ldl -lm -lpthread -lc -lcrypt -lutil
    perllibs=-lnsl -ldl -lm -lpthread -lc -lcrypt -lutil
    libc=/lib/libc-2.3.2.so, so=so, useshrplib=false, libperl=libperl.a
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic'
    cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib'

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