[Rt-devel] Merging tickets cause loss of previous subject line
ray.walters at kiffanalytical.com
Wed Jul 20 15:33:45 EDT 2005
It has been a while since I merged tickets, but for me in 3.4, the
subject line is recorded in the history, along with TO, FROM, CC, and
DATE. You should be able to look at the relevant portion of the history
in the merged ticket to discover this information.
Steve Neruda wrote:
> RT is very careful to maintain full history of what has been done on an
> issue (one of the reason it is so great).
> One instance however where some information is lost is when tickets are
> merged. I noticed this recently when I merged tickets that where on
> the same subject but one of the subject lines contained important
> information (the IP address of the server in question) in the subject
> line. After the merge there was no way I could find to get at that
> Perhaps it should record the previous subject line in the ticket when
> it is merged. It's rare I merge tickets and that they would have
> important information in the ticket subject line but it does happen.
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