[Rt-devel] [Fwd: Re: [rt-users] Scrips issue]

[Luiz Henrique Ozaki]

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I've got it !! Enanbling the debug ive got the error.

Here goes:
Description: AutoClose on e-mail reply with a determinated string in
the Subject
Condition: On Correspond
Action: User Defined
Template: Blank
Stage: TransactionCreate

Custom condition:

Custom action preparation code:
1;

Custom action cleanup code:

my $problem_desc = undef;

my $Transaction = $self->TransactionObj;
my $subject = $Transaction->Attachments->First->GetHeader('Subject');
if ($subject =~ m/fechar/) {
    $problem_desc = $2;

    $RT::Logger->debug("Usuario aprovou a solucao: $problem_desc");
} else {
    return 1;
}

my $search = RT::Tickets->new($RT::SystemUser);
$search->LimitQueue(VALUE => 'General');
$search->LimitStatus(VALUE => 'new', OPERATOR => '=', ENTRYAGGREGATOR
=> 'or');
$search->LimitStatus(VALUE => 'open', OPERATOR => '=');

if ($search->Count == 0) { return 1; }
my $id = undef;
while (my $ticket = $search->Next) {

  next if $self->TicketObj->Id == $ticket->Id;
  $id = $ticket->Id;
  last;
}

$id || return 1;
$self->TicketObj->SetStatus( "resolved" );
1;

Now I have another problem. How Can I make a unique mail to correspond
to all the queues ??

- --
[]'s
Luiz Henrique Ozaki <luiz at eaprender.com.br>
0xC842A83F KEYID

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