[Rt-devel] Problem with DefaultCustomFieldValue

[Juan Ramón Alfageme Mata]

Still not working, I tried following code as global script:

Condition: On Transaction
Action: User Defined 
Template:   Global template: Blank 
Stage: TransactionCreate
Custom condition:    
Custom action preparation code:  
my $CFName = 'Provider';
my $DefaultValue = 'BT';

my $CustomFieldsObj = $self->TicketObj->QueueObj->CustomFields();
while ( my $CustomFieldObj = $CustomFieldsObj->Next() ) {
next unless ( $CustomFieldObj->Name = $CFName ) {
my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue( Field => CustomFieldObj, Value => $DefaultValue ); 
} 
return 1;  
Custom action cleanup code: return 1;  
 

It seems correct but I don't now why It isn't working, AddCustomFieldValue seems to be the correct method because API says:

"AddCustomFieldValue { Field => FIELD, Value => VALUE }

VALUE should be a string. FIELD can be a CustomField object OR a CustomField ID.

Adds VALUE as a value of CustomField FIELD. If this is a single-value custom field, deletes the old value. If VALUE isn't a valid value for the custom field, returns (0, 'Error message' ) otherwise, returns (1, 'Success Message')"

"If VALUE isn't a valid value for the custom field" makes me think that VALUE must be valid because this method sets the custom field value to VALUE.


Thanks for your patience and help.

 
Juan Ramón Alfageme Mata
+34 91 787 23 00 alhambra-eidos.com