[Rt-devel] Callbacks help

[Matthew Watson]

I think the problem is the path in your Callbacks directory, it should
be in

/opt/rt/local/html/Callbacks/brokentool/Elements/ShowLinks

Not

/opt/rt/local/html/Callbacks/brokentool/Ticket/Elements/ShowLinks

Regards,
Matt.

> -----Original Message-----
> From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-
> bounces at lists.bestpractical.com] On Behalf Of Craig Schenk
> Sent: Thursday, March 31, 2005 1:59 AM
> To: rt-devel at lists.bestpractical.com
> Subject: [Rt-devel] Callbacks help
> 
> We have a tool for RTFM that worked with RT3.0.x but doesnt work with
> 3.2.x... Ive been told callbacks changed. The Callbacks stuff is in:
> 
> /opt/rt/local/html/Callbacks/brokentool/Ticket/Elements/ShowLinks
> 
> And this file reads:
> 
> ###
> 
> <%args>
> $Ticket
> </%args>
> 
> <tr>
>  <td class="labeltop" colspan=2 align="center">
>   <A
>
HREF="http://url.com/othertool.cgi?action=Create+ticket&related_rt_tick
> et= <% $Ticket->Id %>&current_user=<% $session{'CurrentUser'}->Name |u
> %>&description=<% $Ticket->Subject |u %>" >Create new Othertool
> ticket</A>
>  </td>
> </tr>
> 
> ###
> 
> If I go in and do it the "wrong" way and edit
> /opt/rt/share/html/Elements/ShowLinks and add this, it works:
> 
> ###
> 
> <ul>
> <tr>
>  <td class="labeltop" colspan=2 align="center">
>   <A
>
HREF="http://url.com/othertool.cgi?action=Create+ticket&related_rt_tick
> et= <% $Ticket->Id %>&current_user=<% $session{'CurrentUser'}->Name |u
> %>&description=<% $Ticket->Subject |u %>" >Create new Othertool
> ticket</A>
>  </td>
> </tr>
> </ul>
> 
> ###
> 
> Tried adding the <ul> tags to the local callbacks, no luck. Any ideas
> what needs to change? I cant find any documentation.
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