[Rt-devel] Bug? Imbalance in linking history

[Joby Walker]

Todd Chapman wrote:
> My reply to this seems to be lost so at the risk of repeating myself:
> 
> The thing that concerns me about two scrips is, what if you
> want to send an e-mail on AddLink, but you only want to do
> it once. How do you make the two scrips aware of each other
> so that only one performs the action? If there is a simple
> solution to this problem, then 2 scrips is fine wiht me.
> Otherwise I think it's better to have one scrip run and
> the user and figure out what object was at the other end.
> 
> -Todd

The problem is that you might want to send two emails.  If the Sales
queue links one of their tickets (say #2) to a ticket (#4) as DependsOn
in the Support queue.  There are two descrete actions that should happen:

1) the Sales ticket (#2) might notify a set of people that the ticket is
blocked.

2) the Support ticket (#4) might notify a set of people that it is
blocking another ticket.


Joby Walker
ITI SSG, University of Washington