[Rt-devel] [hjelp.uio.no #8] Replies from RT uses wrong In-Reply-To and References

[Tomas Olaj]

Earlier discussed:
==================
005-08-10 13:47:31 CEST  	pre - Correspondence added 
[Reply] [Comment]
CC: 	request-tracker at hjelp.uio.no
Subject: 	Re: [bestpractical.com #3935] [hjelp.uio.no #8] Test 
report for the new RT 3.4.2 mail threading
Date: 	Wed, 10 Aug 2005 13:47:23 +0200
To: 	customer-development at bestpractical.com
From: 	Petter Reinholdtsen <petter.reinholdtsen at usit.uio.no>
Download (untitled)
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[Alex Vandiver]
> I'm Alex Vandiver, one of Jesse's minions. I just finished
> reworking the threading support a bit, and it seems to pass all of
> your tests[1], and a few of mine as well, such as responding via the
> web UI to an email ticket. I've attached a tarball -- please test
> it out and let me know how it works for you.

Great. Thank you. Vacation times have delayed the testing of this
patch, and I am still waiting for the main admin of our RT
installation to return from vacation and conferences so I have not
been able to test it yet. He will return next week, and I hope to
have time to test it then.

A new test has been suggested, based on feedback from users of the
previous patch. The "ticket resolved" email in that version did not
include thread information. Did you change this? I believe it should
be "attached" to the last message in the ticket, or the first one if
the latter is very hard.

> [1] With the exception of test #2, which I think we have all
> resolved to disagree on. :)

Yeah. Thought it would be great if it was a configuration option to
enable this.


Changelog for RT 3.4.4 says:
============================

------------------------------------------------------------------------
r3094 | kevinr | 2005-06-08 18:44:39 -0400 (Wed, 08 Jun 2005) | 4 lines
Changed paths:
    M /rt/branches/3.4-RELEASE
    M /rt/branches/3.4-RELEASE/bin/rt-mailgate.in
    M /rt/branches/3.4-RELEASE/html/REST/1.0/NoAuth/mail-gateway
    M /rt/branches/3.4-RELEASE/lib/RT/Interface/Email/Auth/MailFrom.pm
    M /rt/branches/3.4-RELEASE/lib/RT/Interface/Email.pm
    M /rt/branches/3.4-RELEASE/lib/t/regression/06mailgateway.t

  r4080 at sad-girl-in-snow:  kevinr | 2005-06-08 18:35:07 -0400
  * Applied Ruslan Zakirov's ext-mailgate patch, which allows you to take or
  resolve tickets by e-mail.

------------------------------------------------------------------------

The new version broke our own e-mail support. Is Ruslan's e-mail support 
the reason why? Is this e-mail support documented somehow? Please have a 
look at http://www.usit.uio.no/it/rt/modifications.html, email 
administration of RT tickets.

Will BP include new patches/functionality if we pay them to do so? New 
versions will sooner or later always break our own improvements.

-- 
________________________________________________________________________
Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
  University of Oslo / USIT (Center for Information Technology Services)
    System- and Application Management / Applications Management Group