[Rt-devel] Fast delete tab for spam-tickets

[Bob Goldstein]

I've used the Callbacks from University of Kent:

  http://www.cs.kent.ac.uk/people/staff/tdb/rt3/

(Scroll to the bottom for a description and download link.)

One of the features is a "delete" tab.  

   bobg


>Due to massive spam in our rt-system I whish to add a new tab to the Ticket/Di
>splay.html.
>I've already found the file where the tabs are defined: Ticket/Elements/Tabs
>
>There I've added the following code:
>if (    $Ticket->CurrentUserHasRight('ModifyTicket') ) {
>    $actions->{'G'} = { title => loc('Spam'),
>                        path  => "Ticket/Update.html?Action=Spam&id=" . $id,
>    };
>}
>
>Now I want that if the user clicks on this link, the ticket is instantly marke
>d as deleted so no further emails (like Ticked Resolved) are sent.
>
>One possibility is to create a new ticket status (spam) that is equal to delet
>ed. So if when the link is clicked, the ticket status is updated and the user 
>returns to the default-entry page of rt. But I think this is ways too complica
>ted to code. So another (easier) possibility is to redirect the user to the Up
>date.html page and pre-select the deleted-status.
>
>Do you have another idea how to solve the spam problem?
>
>Where can I find the script that handles the Aciton= GET-parameter in the Upda
>te.html (2nd solution)?
> 
>
>
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