Hello! Did 'how-to' at http://wiki.bestpractical.com/index.cgi?DatabaseAdmin is still actual to delete ticket, with all depends of it, by direct SQL ? -- WBR, Alexey G Misyurenko ( MAG-RIPE | MMAGG-RIPN ) CTO of Caravan ISP http://www.caravan.ru Phone: +7 095 3632252 Cell: +7 095 5082794