[Rt-devel] RT API
rfh at pipex.net
Fri Mar 3 07:48:22 EST 2006
There is an RT API called REST:
Andy Davidson wrote:
> Have the development team ever considered the benefits of introducing
> an RT API ? I'd like to see a HTTP-POST / XML reply interface into
> the RT system. This will allow us to :
> - update tickets in an automated way (letting some tickets expire)
> - create tickets when a given event is triggered (i.e. association
> between Nagios and RT for some alerts)
> - build custom reports for IT management.
> - allow us to extend the features of our email interface (e.g. permit
> managers to send control messages to an interface which lets them mark
> jobs against particular users.)
> - allows developers to integrate RT with handheld devices (which we
> really could do with).
> Any thoughts ?
> List info:
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