[Rt-devel] RT API

[Alexander Finger]

Andy, I see where you want to go; a "clean" xml-based Interface would be
 nice to have, however you can do most of what you probably want to do
already today with the existing API (perl) or even the rt CLI. All you
need to do is to write a wrapper around them and there you go. Not too
much effort.
I did that for an email-Integration with Lotus Notes, including some
sanity checking and duplicate removal. And I'm no programmer.
/af

Andy Davidson wrote:
> 
> 
> Hi,
> 
> Have the development team ever considered the benefits of introducing an
> RT API ?  I'd like to see a HTTP-POST / XML reply interface into the RT
> system.  This will allow us to :
> 
> 
>  - update tickets in an automated way (letting some tickets expire)
> 
>  - create tickets when a given event is triggered (i.e. association
> between Nagios and RT for some alerts)
> 
>  - build custom reports for IT management.
> 
>  - allow us to extend the features of our email interface (e.g. permit
> managers to send control messages to an interface which lets them mark
> jobs against particular users.)
> 
>  - allows developers to integrate RT with handheld devices (which we
> really could do with).
> 
> 
> Any thoughts ?
> -a
> _______________________________________________
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> 
> Best Practical is hiring! Come hack Perl for us:
> http://bestpractical.com/about/jobs.html