[Rt-devel] Problem with Saved Searches and a bugfix

[Bjørn Skovlund Rydén]

Hi,

Sorry for the repost from RT-Users - but I'm having great issues with the problem described below.

I also found a missing piece of code in Ticket/ModifyPeople.html, the line that calls the EditPeople function is missing from the SVN drop I'm working on, which is about 2 weeks old. I added this, which seems to make it work:
<& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp &>

I really hope someone can help me out on my issue described below. Currently I can save searches, then edit their name to "SavedSearch" in the DB, and it works. But would like to find another solution.

Cheers, Bjørn

> -----Original Message-----
> From: Bjørn Skovlund Rydén
> Sent: 14. marts 2006 16:25
> To: 'Bob Goldstein'; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Problem with Saved Searches
> 
> Hi
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Bob Goldstein
> 
> >  I think when searches are saved, they are associated with you,
> >  or with an RT group. Make sure you save in a group, and that the
> >  other users are also in that same group, with the correct privs.
> 
> I am aware of this.
> 
> It seems I've located the issue, but not a solution yet.
> 
> Line 58 of share/html/Search/Elements/SelectSearchesForObjects looks like
> this:
> % my @searches = $object->Attributes->Named('SavedSearch');
> 
> But when the queries are stored in the database, they go as these:
> +----+---------------------------+-------------------------------------+
> | id | name                      | description                         |
> +----+---------------------------+-------------------------------------+
> |  1 | Search - My Tickets       | [_1] highest priority tickets I own |
> |  2 | Search - Unowned Tickets  | [_1] newest unowned tickets         |
> | 32 | Search - New Cases        | New Cases                           |
> | 34 | Search - Resolved Tickets | Resolved Tickets                    |
> | 35 | SavedSearch               | Rejected and Resolved Tickets       |
> +----+---------------------------+-------------------------------------+
> 
> The last one, 35, I've tried renaming to SavedSearch, and it now shows up.
> 
> I've attempted to change SelectSearchesForObjects to search for "Search -
> %" instead, but the wildcard isn't working.
> 
> Anyone have a fix to this?
> 
> Cheers, Bjørn
> 
> 
> > >Hi,
> > >
> > >I can't find anyone else writing about this problem, but it seems I
> have
> > an is
> > >sue with saved searches.
> > >
> > >I've given my users access to LoadSavedSearch and ShowSavedSearches -
> > furtherm
> > >ore the admins have the CreateSavedSearch and EditSavedSearches rights.
> > >
> > >But for all users, I can't see ANY stored searches in the "Load Saved
> > Search:"
> > >-field in the QueryBuilder, however they are in the "RT at a glance".
> > >
> > >Anyone have any ideas how to fix this?
> > >
> > >I'm running a pretty new version dragged from SVN about a week ago.
> > >
> > >Cheers, Bjørn
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