[Rt-devel] My current favorite best-practice for RT extensions ([fwd] Announce: per-queue branding for RT)

[Jesse Vincent]

We recently developed this RT extension. I'm somewhat more pleased with
how the library extensions worked out here than with things we've done
in the past. Additionally, it makes it a lot easier to install multiple
extensions than overloading the _Local mechanism.

Jesse


----- Forwarded message from Jesse Vincent <jesse at bestpractical.com> -----

Date: Mon, 20 Mar 2006 12:04:51 -0500
From: Jesse Vincent <jesse at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Announce: per-queue branding for RT

I'm pleased to announce that it's now possible to "brand"
the outgoing mail for each queue in your RT instance separately
using a new RT extension that works on RT 3.2 and RT 3.4.

You can download this extension from:

http://search.cpan.org/~jesse/RT-Extension-BrandedQueues-0.1/


From the README:

This extension for RT 3.2 and 3.4 allows sites to "Brand" individual queues
with distinct tokens in the Subject: headers of outgoing email messages.

To enable this extension:

# cd into the unpacked distribution directory

 perl Makefile.PL
 make
 make install

# edit your RT_SiteConfig.pm library to add the following line
# immediately before the last line of the file:

 use RT::Extension::BrandedQueues;

# The only thing after that use ..." line should be the line:

 1;

You'll also need to modify any of your local email templates which use
the $rtname variable. To edit your templates, log into RT as your 
administrative user, then click:

Configuration -> Global -> Templates -> <Some template name>

For example, RT's default "Autoreply" includes this line:

 "There is no need to reply to this message right now.  Your ticket has been
 assigned an ID of [{$rtname} #{$Ticket->id()}]."


Change this line to read:

 "There is no need to reply to this message right now.  Your ticket has been
 assigned an ID of [{$Ticket->QueueObj->Tag} #{$Ticket->id()}]."

-- 


----- End forwarded message -----

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