[Rt-devel] ActiveStatus and InactiveActiveStatus

[Phil Smith III]

Thanks, but that doesn't do it: it adds those statuses, but if we've added, say, an ActiveStatus of "escalated", the RT homepage doesn't list any tickets in that status.  That's what I'm trying to fix; I apologize for being unclear.

...phsiii
-----Original Message-----
From: chmrr at zoq-fot-pik.mit.edu [mailto:chmrr at zoq-fot-pik.mit.edu] On Behalf Of Alex Vandiver
Sent: Monday, March 27, 2006 8:41 PM
To: Phil Smith III
Cc: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] ActiveStatus and InactiveActiveStatus

On Mon, 2006-03-27 at 20:14 -0500, Phil Smith III wrote:
> I've been looking at how to change the list of what statuses
> constitute Active and Inactive in the homepage and I'm stumped.

You want etc/RT_SiteConfig.pm  As described in etc/RT_Config.pm:
    # You can define new statuses and even reorder existing statuses here.
    # WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
    # will break horribly.
    Set(@ActiveStatus, qw(new open stalled));
    Set(@InactiveStatus, qw(resolved rejected deleted));

 - Alex