[Rt-devel] Question about custom fields

[Landon Stewart | Superb Internet Corp.]

I wish to populate a few custom fields as well as add admincc addresses
automatically upon providing an IP address.
eg:
1) Complaint comes in about abuse
2) I figure out what IP they are complaining about and put it in a custom
field and hit submit
3) An external utility uses that IP to return some email addresses and other
information
4) I can then use the "Comment" button to ask our client to comment on the
complaint
5) Respond to the complaining party when it is resolved.

Is there a better way to do this?  If not how do I do that which is above?

-- 
Landon Stewart
Superb Internet Corporation
Toll Free: 888-354-6128 x 4199 (US/Canada)
International: 604-638-2525 x 4199
CELEBRATING 10 YEARS OF HOSTING EXCELLENCE!  1996 - 2006
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