[Rt-devel] some stupid ticket systems decide to change the subject line

Roy El-Hames rfh at pipex.net
Mon Oct 2 06:05:21 EDT 2006

Hi there;
Some of our customers ticket systems decide on changing the subject line 
altogether,and as a result we get an update to one of our tickets that 
generate new one instead of adding new correspondence to the original 
ticket. Is there any way we can add new headers where RT should be 
looking for [myrt #number] instead of the subject line .. I must admit I 
not very familiar with the email rfc , and before I go on changing 
headers I thought I'll pass it by the experts ..Any pointers or help 
will be appreciated.

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