[Rt-devel] Should CommandByMail commands visible in the tickets body? (RT3.6.0, CommandByMail-0.03)

Ruslan Zakirov ruslan.zakirov at gmail.com
Sat Sep 30 18:36:04 EDT 2006

As I wrote to someone else on the list the feature you're requesting
would be useful and I don't mind to integrade a patch into the
extension, but only if it would be configurable via the config.

On 8/21/06, Andreas Ittgenshorst <rt at ittgenshorst.de> wrote:
> On Monday, 21. August 2006 14:23, Petter Reinholdtsen wrote:
> > [Andreas Ittgenshorst]
> >
> > > But shouldn't the commands be removed from the email after
> > > execution?
> >
> > Personally I believe they should be visible.  I prefer the email in
> > the database to be as close to the real email as possible.
> >
> > Friendly,
> Normally i prefer this also but in our case its disturbing.
> Our customers are using a support form to create tickets and we take some
> values to store them in the corresponding custom fields for internal usage.
> I want to provide our customers the {$Transaction->Content()} after creating
> and that looks not so nice. Also it may confuse some of our customers.
> I think it should be an option to enable the output with a debug flag, config
> file entry or something else.
> Friendly,
> Andreas Ittgenshorst
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Best regards, Ruslan.

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