WG: [Rt-devel] Interesting Reset ticket On Queue Change

[Loos, Christian]

Hi Jesse,

how about my mail from July 21?
Is it a bug or a feature?

Thanks!
Chris

-----Original Message-----
From: Loos, Christian [mailto:CLoos at netcologne.de]
Sent: Saturday, July 21, 2007 2:55 PM
To: yanfat.liu at kuehne-nagel.com; torsten.brumm at Kuehne-Nagel.com
Cc: rt-devel at lists.bestpractical.com; jesse at bestpractical.com
Subject: [Rt-devel] Interesting Reset ticket On Queue Change


Hi,

i think the reason for this is a little bug/missing item.
At the ticket basic page, in the owner drop down list is an "(Unchanged)" option missing.
So if you change anything on the basic page (for example the queue) rt thinks you have changed the owner.

I have the same problem with one of my script.
It changes the owner to Nobody on resolve.
If you resolve from the reply/comment page the owner is changed to Nobody.
If you change the status to resolved on the ticket basic page the owner ist changed to Nobody and right changed back to the old owner.

Best Regards,
Christian Loos