[Rt-devel] Accessing a queue's watchers list

Kip Cranford kipcranford at mac.com
Tue Jan 16 23:09:23 EST 2007

I'm using RT 3.6.3, and have a relatively basic setup.  I have a  
queue that has a group on the watch list.  In the group are two  
users.  I have RT configured to send a custom email to the watchers  
on Comment and on Correspond.

I have an external Perl script that runs out of cron and produces a  
daily report of this queue, picking out only those comments that fall  
within a given time range.  The report is then mailed to people I  
have hardcoded within the script.

Ideally, I want to send the daily report to the same users who are  
defined as watchers of the queue.  I can't seem to figure out the  
correct library calls to do this, however.  I have (or can have) most  
of the object types available, but don't know the correct method  
calls apparantly.

I've tried accessing some things through the queue object, but that  
doesn't seem to work.  Same with the ticket object.  I can use the Cc 
() method, but that doesn't seem to get me what I want.

I just want to be able to list the watchers defined on a queue.  I'm  
currently looking at the code in PreviewScips, which is called by  
Update.html when you add a comment to a ticket.  That builds the list  
of users to send the mail to, so conceivably that would have the  
correct calls.  However, I don't want to have to instantiate a  
MIME::Entity and some of the other things it seems I'd have to do.   
Isn't there some relatively simple API into the watchers data?

What am I missing?

Thanks for any pointers...


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