[Rt-devel] Today's other mysterious RT bug
jesse at bestpractical.com
Mon Jan 22 21:33:20 EST 2007
On Mon, Jan 22, 2007 at 09:24:26PM -0500, Todd Chapman wrote:
> On Mon, Jan 22, 2007 at 09:14:13PM -0500, Jesse Vincent wrote:
> > On Mon, Jan 22, 2007 at 08:07:59PM -0500, Todd Chapman wrote:
> > > Today I ran into 2 weird RT bugs.
> > >
> > > The first was my earlier post about a race condition in SetOwner.
> > >
> > > The second was more painful. RT was been deployed for almost 2 weeks
> > > in our company. 4,400 ticket in 10 days.
> > >
> > > Today we had a sporadic problem where a person would click on
> > > "Reply" in a ticket, and the "This message will be sent to..."
> > > area of the ticket would not list any recipients. If you
> > > reloaded the page sometimes the recipients would be correctly
> > > displayed and sometimes not.
> > That sounds like database trouble. How's the DB?
> Define "how." MySQL 5.0.24a
> Performance is good and we haven't seen any other issues.
I'd probably crank the database logging up. This usually indicates
something like a transaction not running or failing.
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