[Rt-devel] RE: Display scrip transactions in "Results:"

[Edge, Sean]

Again, forgot to mention... RT 3.6.3.

> _____________________________________________ 
> From: 	Edge, Sean  
> Sent:	Monday, June 11, 2007 3:38 PM
> To:	'rt-devel at lists.bestpractical.com'
> Subject:	Display scrip transactions in "Results:"
> 
> I first sent this to RT-Users but realized this is probably the better
> place to send it....
> 
> I created a Scrip to make sure that "Time Worked" is not zero when a
> ticket is 'resolved'.  If there is no "Time Worked" defined then I set
> the ticket status back to 'open' and log a comment.  Here's the code:
> 
> *****************
> if ((! defined($self->TicketObj->TimeWorked) ||
>    ($self->TicketObj->TimeWorked == 0)) { 
>     my ($id, $msg) = $self->TicketObj->SetStatus("open");
>     $self->TicketObj->Comment(Content => "You must set the Time
> Worked!");
> }
> return 1;
> *****************
> 
> I would like to display the transaction ('resolved' => 'open') and
> possibly the message when it goes back to display the changes made to
> the ticket.  Currently here's all it displays:
> 
> *****************
> Results 
> 
> *	Ticket 32: Status changed from 'open' to 'resolved'
> *****************
> 
> Does anyone have any idea how to do this?  Otherwise they will
> probably be confused when the result shows that the ticket was
> resolved but it's still open and they may not notice the comment at
> the end of the thread.
> 
> Thanks for any insight/help.
> 
> -Sean



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