[Rt-devel] Scrip condition: "On RTFM Article Create"

chris fuka chris.fuka at gmail.com
Thu Jun 28 11:54:47 EDT 2007

I am trying to come up with a Scrip that will run a (mySQL) stored
procedure when an Article in RTFM is created.

The place where I work really likes RT, but we would like to have a
Knowledge Base that is publicly accessible and user friendly. With any
luck having this KB will cut down on the number of tickets that end up
in our support queue. RTFM does a good job of handling the extraction
from an RT ticket and if possible I would like to continue using it
for that purpose. I have written a stored procedure which extracts the
proper question and answer from the RTFM Article id it is passed and
sends it over to our KB.

I am using RT 3.6.1 and RTFM 2.2.0RC5. I gave the RT package (3.6.3 I
believe) a shot on Fedora Core 6 and it worked fine. As soon as RTFM
was installed however, I was knee deep in perl taint and I stopped
trying to debug it. I am on a Debian VM right now using the versions
previously stated.

I have a basic understanding of scrips from the RT Essentials book,
but I do not know how to apply them to RTFM.


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