[Rt-devel] Re: Creating mandatory fields

[Wojciech Jawor]

>> At our site have just finished putting in this functionality so that:
>>
>> * Mandatory is a separate check-box, independent of validation
>> * It is enforced on creation and modification through any interface
>> (email, REST, GUI)

> What about direct API usage?

As long as you're not inserting directly into the DB you're safe ;)
It's all invoked from Ticket/Asset->Create, or
Add/DeleteCustomFieldValue.

Best,

Wojciech Jawor
Software Architect
Shopzilla, Inc.