[Rt-devel] Request Body of a Ticket

Matthew Keller kellermg at potsdam.edu
Fri Mar 23 08:23:00 EDT 2007

There is no formal ticket body in RT. The contents of the "description"
field upon opening a ticket, or the body of an e-mail if opened that
way, will frequently be the first transaction in the ticket's history.
So Transactions is your hint. :)

On Thu, 2007-03-22 at 23:06 +0000, Francisco Maia wrote:
> Hi,
>     I need to fetch basic info on the tickets to display externally of
> RT (a PHP page).
>     I found almost everything I need already in the DB, except one
> thing: the first e-mail body text with the request.
>     Where is that in the DB (table and field)?
> Best Regards,
> Francisco Maia
> amaia at deec.uc.pt
> Get my GPG Public Key here
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