[Rt-devel] RT shredder, data retention

Joby Walker joby at u.washington.edu
Wed Sep 26 12:41:31 EDT 2007

Shredder is what you want.  If it is running slow it is likely that
you need to add some indexes to your tables.  The recommended indexes
are here:


Not only do these indexes help Shredder but they will likely improve
your RT performance.


On 9/26/07, Alex Meyer <apmeyer at doit.wisc.edu> wrote:
>  I think I asked this question about a year ago. What is the status of
> implementing something that allows you to delete tickets from the database?
> I know that RT functions on the premise that you can easily go back and look
> up old tickets but what about those concerned with data retention times? We
> only want to retain data for 6 months to a year, not for the life of the
> database. Has anyone developed anything that allows for removal of tickets
> from the database? I know there is RT-shredder but it is far too slow. We
> could run it continuously and not get anywhere close to keeping up with day
> to day tickets never-mind the backlog we have now.
> Thanks,
> Alex
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