[Rt-devel] Encoding bug in ticket creation

Jesse Vincent jesse at bestpractical.com
Fri Aug 15 05:42:18 EDT 2008

On Aug 15, 2008, at 11:27 AM, Daniel Néri wrote:

>       Hello,
> Ticket creation (via the web interface) with a subject containing
> accented characters (e.g. "ö") and empty content/body fails with the
> following errors logged by RT:
> Aug 15 09:03:13 web1 RT: Attachment insert failed - ERROR:  invalid  
> byte sequence for encoding "UTF8": 0xf60a436f HINT:  This error can  
> also happen if the byte sequence does not match the encoding  
> expected by the server, which is controlled by "client_encoding". (/ 
> opt/rt3/lib/RT/Attachment_Overlay.pm:153)
> Aug 15 09:03:13 web1 RT: About to think about scrips for transaction  
> #795
> Aug 15 09:03:13 web1 RT: About to prepare scrips for transaction #795
> It can be worked around by adding some content (accented or not).
> I'm currently using RT 3.8.1rc5 with PostgreSQL 8.3.

What version of DBD::Pg? What version of Perl?

Does it happen if you submit the same thing by email or a custom field  
contains an ö?


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