[Rt-devel] fixing last-update info when importing tickets from elsewhere

[Olly Stephens]

Hi,

I am in the process of developing the scripts to migrate a large number
of tickets from a third party system into RT 3.8.  I have almost
everything working now.  The one thing I cannot seem to do, though, is
get the LastUpdated and LastUpdatedBy set to anything other than the
current time and user.

Ideally I just want to be able to do:

$tkobj->SetLastUpdated($lastt->{Created}) ;
$tkobj->SetLastUpdatedBy($lastt->{Creator}) ;

($tkobj is my ticket object; $lastt is my scripts representation of the
last transaction)

But this has no effect.  Looking through the code, I can see that
RT::Record hooks an automatic update of these values into _Set which
makes sense but if that were the culprit I'd expect the above to set the
user correctly but not the time.  However, this isn't happening.

I haven't gone as far as debugging it yet to see what's happening (or
what's not happening) under the hood; I thought I'd ask on the list
before doing that - I may be going about this in completely the wrong
way.

Thanks,

Olly

PS> I tried adding

$tkobj->{'_AccessibleCache'}{LastUpdated}   = { 'read' => 1, 'write' =>
1 };
$tkobj->{'_AccessibleCache'}{LastUpdatedBy} = { 'read' => 1, 'write' =>
1 };

before calling the functions to make sure they can be set but that
didn't help

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