[Rt-devel] Queue CFs in query builder?

[Olly Stephens]

rt-devel-bounces at lists.bestpractical.com wrote:
> 
> May be you just forgot to apply those fields? It's not enough to
create
> them.

Nope, they're definitely applied.  I see them when I modify a queue and
I use them in a custom version of SelfService/CreateTicketInQueue to
arrange the queues into logical groupings.

Looking at the code that builds the Query/Build.html page, it uses
RT::CustomFields LimitToQueue and LimitToGlobal methods to get the
relevant set of CFs; both of these limit their searches to lookup type
'RT::Queue-RT::Ticket', but the CF I want has a lookup type of
'RT::Queue' so it explains why it won't be found.

Likewise, if I use the advanced query builder to add a " CF.{MyQueueCF}
= 'X' " condition and look at the generated SQL, I can see that it will
also only work for ticket-based CFs, not queue-based ones.

I think I've convinced myself that it won't work with the current
release, but I don't know enough about the query building process to
know how easy a feature it would be to add.  I'd really like to see it
in the product.  If someone can confirm that my conclusions are correct,
I'll file an enhancement request.

Cheers,

Olly