[Rt-devel] Noticing that manual CCs in production version of my RT are not receiving outgoing emails?

[Jason Long]

Grob, Mark - Nick wrote:
> I am trying to figure out an issue with production verison of
> ops.nick.com.
>
> Do you know off hand were the setting for including CCs is set? I
> checked the RTConfig file but that did not appear to fix the issue after
> restart of the apache server.
>   
It's in the Scrips section of the Configuration.
You'll need at least
On Comment Notify Other Recipients
and
On Correspond Notify Other Recipients

The "Other Recipients" refer to the manually-entered Cc and Bcc 
addresses on the Reply/Comment screen.
Jason