[Rt-devel] Noticing that manual CCs in production version of my RT are not receiving outgoing emails?

Jason Long jlong at messiah.edu
Fri Jan 11 11:23:01 EST 2008

Grob, Mark - Nick wrote:
> I am trying to figure out an issue with production verison of
> ops.nick.com.
> Do you know off hand were the setting for including CCs is set? I
> checked the RTConfig file but that did not appear to fix the issue after
> restart of the apache server.
It's in the Scrips section of the Configuration.
You'll need at least
On Comment Notify Other Recipients
On Correspond Notify Other Recipients

The "Other Recipients" refer to the manually-entered Cc and Bcc 
addresses on the Reply/Comment screen.

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